Contact us
Got a question about fit, an order, or an idea for an insert? Send it through and a real person will get back to you.
Quick answers
Most questions are answered here. Can't find yours? Use the form below.
Shipping 7
Where do you ship from?
Melbourne, Australia. Everything is designed and printed here.
Do you ship internationally?
Yes, worldwide. AusPost carries it out of Australia, then your local courier takes over — USPS in the US, Royal Mail in the UK.
How long does shipping take?
Australia: 3–5 business days after dispatch.
International: 7–15 business days after dispatch.
Need it faster? Pick Express at checkout.
When will my order ship?
Usually within 1–2 business days. Bulk orders can take 3–4.
Do you offer Express?
Yes, in Australia and overseas. Pick Express at checkout.
Do you ship to PO boxes or parcel lockers?
Yes. If AusPost delivers there, we do.
Will I pay duties or taxes?
US: no. Our products are Australian made and any duties are already in the price. If you're ever charged, send us the invoice and we'll refund it in full.
Other countries: import fees depend on where you are and are paid by the buyer. Check your local rules.
Orders 7
How do I track my order?
We ship with AusPost. Your tracking number works the whole way. For faster updates overseas, drop the same number into your local courier's site (USPS, Royal Mail).
My tracking hasn't updated.
It can take a day or two to move, longer for international. Stuck for more than 3 business days? Message us and we'll chase it.
I didn't get an order confirmation or tracking.
Check the email you used at checkout, and your junk folder. It can also mean the payment didn't go through. Message us and we'll check.
Can I change my address?
If it hasn't shipped, yes. Message us fast with the new address and your order number.
Can I cancel my order?
Only if it hasn't left us. Message us quick and we'll check.
Do you have promo codes?
No codes. You get 10% off your first order when you sign up to our emails.
Can I get a tax invoice?
Your confirmation email has the basics. Need a full one? Ask and we'll send it.
Returns 5
What's your return policy?
30-day change of mind. The insert needs to be unused and in original condition. Shipping isn't refunded. Read the full policy.
How do I return something?
Message us with your order number and a photo. We send you a return label, you send it back, and we refund the item cost minus return shipping.
My item arrived damaged.
Send us a photo of the insert and the packaging. If it checks out we refund or replace it. No need to send it back.
I got the wrong item.
Tell us and we'll sort it straight away.
Can I exchange it?
Yes, for the same insert in a different size, or for a higher-priced item.
Product & fit 5
Will it fit my tool?
Each insert is made for specific tool models, listed in the product description. If your tool isn't listed, it won't fit.
Not sure? Send us your tool's model number and the box you're using and we'll check.
Which PACKOUT™ boxes do they fit?
Most of our inserts are made for the 48-22-8430, 8435 and 8445. The product title and description say which.
Do tools or boxes come with it?
No. You're buying the insert only. Tools and PACKOUT™ boxes in the photos are for display.
Can I get a left- or right-side version?
Many inserts come in both. Not sure which you need? Ask.
Do you sell STL or design files?
No. We sell the finished inserts only, printed and shipped from our studio in Melbourne.
Custom work 4
Can I get a one-off custom insert?
Not right now. Custom work is for bulk orders only.
Can you kit out a whole crew?
Yes. Tell us the tools, the box and how many. Minimums apply.
Can you tweak an existing design?
Bulk runs only. We don't do single custom edits yet.
Do you do branded inserts or collabs?
Yes. We're always keen to talk to businesses. Send us a message.
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