Refund policy

We want you to feel confident when ordering from Code Breaker Labs. Below is our full returns policy, including change-of-mind returns, damaged items, and international orders.

Change of Mind Returns (Outside of Australia)

We accept change-of-mind returns for up to 30 days after your item is delivered to all countries.

To request a return:

  • Email support@codebreakerlabs.com.au
  • Include your order number
  • Attach a photo of the item in unused, original condition
  • Explain your reason for returning the item/s

Eligibility Requirements:

  • Item must be unused, undamaged, and in its original packaging
  • Return request must be made within 30 days of delivery
  • We do not accept returns on used items or items returned after 30 days

Return Shipping:

  • Return shipping is managed by the customer. Pre-paid labels cannot be generated for customers outside of Australia
  • We will email you the returns address
  • You must:
    1. Pack the item securely
    2. Remove old shipping labels
    3. Send the parcel from your local post office / postal service and address it to our returns address
  • Return shipping is at your cost
  • Original shipping charges are non-refundable

Refunds:

  • Refunds will be issued within 48 hours of receiving the returned item (please note: shipping back to Australia can take up to 2 weeks)
  • The item must pass inspection to confirm it is unused and in original condition
  • If the item is returned damaged or used, no refund will be issued

Change of Mind Returns (Australia Only)

We accept change-of-mind returns for up to 30 days after your item is delivered.

To request a return:

  • Email support@codebreakerlabs.com.au
  • Include your order number
  • Attach a photo of the item in unused, original condition
  • Explain your reason for returning the item/s

Eligibility Requirements:

  • Item must be unused, undamaged, and in its original packaging
  • Return request must be made within 30 days of delivery
  • We do not accept returns on used items or items returned after 30 days

Return Shipping:

  • We will provide you with a return shipping label via email
  • You must:
    1. Pack the item securely
    2. Remove old shipping labels
    3. Print and attach the return label
    4. Send the parcel using the carrier listed on the label (Australia Post)
  • Return shipping is at your cost and will be deducted from your refund
  • Original shipping charges are non-refundable

Refunds:

  • Refunds will be issued within 48 hours of receiving the returned item
  • The item must pass inspection to confirm it is unused and in original condition
  • If the item is returned damaged or used, no refund will be issued

Incorrect Item Ordered

If you accidentally ordered the wrong product, the return process follows our change-of-mind policy (see above).

However, if you realise the mistake before your order has been fulfilled, email us at support@codebreakerlabs.com.au as soon as possible.

There’s no guarantee we’ll be able to catch it in time, but if your order hasn’t been packed or shipped yet, we’ll do our best to update it for you.

 

Damaged or Defective Items

If your item arrives damaged, defective, or faulty:

What to do:

  • Email support@codebreakerlabs.com.au within 7 days of delivery
  • Include your order number
  • Attach clear photos of:
  1. The damaged or defective item
  2. The original packaging

Resolutions Available:

You can choose one of the following:

  • A replacement item sent at no cost, or
  • A refund for the item cost only (original shipping is not refunded)

We do not require the item to be returned for damaged or defective claims.
Photos are required in all cases.

Items That Cannot Be Returned

  • Used items
  • Items returned after the 30-day window
  • Items sent back without contacting us first (unsolicited returns)

 

Sale Items & Discounts

Items purchased using a discount code or during a sale can be returned, unless marked as final sale.

Exchanges

We do not offer direct exchanges.
If you’d like a different item, follow the return process above and then place a new order.

Refund Timelines

  • Refunds are processed within 48 hours of receiving and approving the return
  • Funds may take up to 10 business days to appear in your account, depending on your bank
  • If your refund hasn’t arrived within 15 business days, email support@codebreakerlabs.com.au

 

Return Address

We’ll provide the correct return address once your return has been approved.
Do not return items without contacting us first. They will not be accepted.

Questions?

We’re here to help. If you have any questions or need help with your return, email us at support@codebreakerlabs.com.au