Returns & Refund Policy

Return Policy

Policy Return Deadline:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain situations where only partial refunds are granted (if applicable):

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery will not be eligible for a return.

Returns (If Applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds (If Applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact Us link at the top of the page. We will reply within 24 hours of hearing from you.

Exchanges (If Applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact us link at the top of this page or email support@codebreakerlabs.com.au.

We aim to respond to all emails within a 24-hour timeframe.

Shipping for Returns:

To return your product, please email us for instructions; we will respond to your inquiry within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How it works

Grab your exclusive gifts by being part of our loyalty program

Ways to earn

Earn more points for different actions, and turn those points into awesome rewards.

Ways to redeem

Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

You can earn points through various actions such as signing up, placing an order, following us on Instagram, liking our Facebook page, or writing a review. Each action earns you a different amount of points.

You can redeem your points for various discounts. For example, 5000 points can be redeemed for a $5 discount, 10000 points for a $10 discount, and so on. Visit our loyalty page to see all redemption options.

You earn 1000 points when you sign up for our loyalty program.

Yes, you earn 20 points for every order you place. Please note that you must be logged in to earn points for your orders.

Yes, writing a review earns you 2500 points. To qualify, your review must have at least 10 characters.

By following us on Instagram, you earn 1500 points. Make sure to follow our page at https://www.instagram.com/codebreakerlabs_au/

Some actions have a lifetime limit, such as following or liking our social media pages, while others, like placing an order, do not. Check each action for specific limits.

Yes, points expire after 6 months if not redeemed. Be sure to use them before they expire!